Return Policy

Returning Online Purchases

If you're not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges) within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Product must be in its original packaging.

Contact us at with the subject "RETURN" and we will provide you with a RETURN shipping label. Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Pet Food 

Pet Food and similar products are not returnable to The Pet Store Next Door but may be refundable.

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