Returning Online Purchases
If you're not satisfied with your FineFeather.us purchase, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges) within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. Product must be in its original packaging.
Contact us at firstname.lastname@example.org with the subject "RETURN" and we will provide you with a RETURN shipping label. Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.
Live insects are not returnable to Fine Feather, LLC but may be refundable.
Pet Food and similar products are not returnable to Fine Feather, LLC but may be refundable.